Detailed FAQ and tutorial videos.

What is PLMBR?

PLMBR is a home-services platform. A homeowner or realtor describes the work, PLMBR helps connect the request to the right pros, and those pros send back a clear price quote (we call it a 'booking packet'). From there, the job can move through approvals, payments, added work, and final sign-off without the details getting lost across texts, calls, PDFs, and invoices.

1. 1Describe the job or paste the project details.
2. 2PLMBR organizes the request and sends it to the right pros.
3. 3You and the provider talk in one chat.
4. 4A price quote (the 'booking packet') spells out scope, price, terms, timing, and payment steps.
5. 5Approvals, changes, disputes, and payment history all stay on the job page.

Who should use PLMBR?

PLMBR has three main paths. Homeowners describe a home-service job, compare quotes, approve the work, and handle payment. Service businesses (providers) get real job requests, build quotes with the help of a tool, choose how much the AI helps reply to customers, and get paid through the job. Realtors use PLMBR to turn inspection reports or renovation wishlists into branded proposals, line up trusted pros, and share clean options with clients.

1. 1Choose Seekers if you own or manage the property needing work.
2. 2Choose Providers if your business performs the work.
3. 3Choose Realtors if you coordinate work for listings, buyers, sellers, or clients.

Is PLMBR a lead marketplace?

No. PLMBR is not a pay-per-lead site where providers buy a name and phone number. We are built around the real work: a clear request, a chat with the pro, all the job details in one place, a clear quote, approval, and payment. Pros can see the job before responding, and homeowners compare full quotes side by side instead of chasing scattered estimates.

What can the FAQ chatbot answer?

The FAQ assistant helps with common questions about homeowners, providers, realtors, quotes, payments, AI helpers, integrations, account setup, and troubleshooting. It searches the same FAQ answers shown below it. It does not look up your private account info, make legal or billing calls, or promise a provider will be available. When it cannot answer for sure, it will ask you to email info@plmbr.app.

How do I start a home-service request?

Start in the PLMBR wizard. You do not need to know the exact service type. Describe what is happening in your own words, add photos or video if they help, and mention anything that changes how urgent the job is, how to get in, or how big it is. PLMBR uses that to understand the job, get it to the right pros, and keep everyone working from the same details.

1. 1Go to the job wizard.
2. 2Describe the problem, what you want fixed, and how urgent it is.
3. 3Upload photos when the issue is visible.
4. 4Submit the request so PLMBR can reach out to pros and keep the job details together.

Do I need to choose the exact service category?

No. PLMBR covers a wide list of home-service categories, but you do not have to memorize them. Just say something like 'water is leaking under the kitchen sink' or 'I need the electrical panel checked before closing.' PLMBR sorts that out and matches you to the right kind of pro behind the scenes.

Can I send photos or videos to providers?

Yes. Add photos in the wizard or right in the chat. Pictures help pros price the job better because they can see the leak, panel, roof edge, floor damage, room, or fixture before asking more questions. The photos stay attached to the job so everyone is looking at the same thing.

1. 1Upload photos when you first describe the job.
2. 2Add more photos in the chat if a pro asks.
3. 3Use clear close-ups plus one wider shot when you can.

What happens after I submit the request?

After you submit, the job lives on one page. PLMBR can reach out to pros on your behalf, ask the right follow-up questions, and keep all the replies in one spot. You will not have to piece things together from missed calls and scattered texts. When a pro is ready to quote, their reply becomes a clear price quote you can review.

1. 1Check the job page for replies and any follow-up questions.
2. 2Answer anything PLMBR or a pro still needs.
3. 3Review the price quotes as they come in.

How do I compare provider options?

When more than one pro sends a quote, PLMBR lays them out side by side. Instead of comparing one text message to one PDF to one phone estimate, you see the same details on every option: what is included, the line items, the total, timing, terms, how payment works, and info about the pro.

1. 1Open the compare-quotes view.
2. 2Look at differences in scope, timing, and line items — not just the total.
3. 3Open the chat with a pro if you need to ask something before approving.

Who enters the service address and arrival time?

The homeowner should add the service address because it is your property where the work happens. The provider should set the arrival time because they know their crew's schedule. If a quote is missing either detail, PLMBR will flag it as not ready for final approval.

1. 1Homeowner adds or fixes the service address.
2. 2Provider sets the date and arrival time.
3. 3Both sides check the booking details before final approval.

What if a provider asks for more information?

Reply in the PLMBR chat whenever you can. That way the answer is saved with the job. If a pro asks about access, measurements, materials, timing, pets, parking, or photos, answering in the chat keeps the quote and any future approvals lined up with what you actually said.

What do I do if I am not happy with completed work?

If something is wrong, keep the issue in the PLMBR chat on the job page. Explain what is missing or different from the approved quote, add photos if they help, and do not release the payment for that step until it is fixed. PLMBR's dispute process pulls the chat, quote, approvals, and your evidence together so the whole story is easy to review.

1. 1Write down the issue in the chat.
2. 2Add photos or other proof.
3. 3Hold the payment for that step while it is reviewed.
4. 4Use the dispute option if you and the pro cannot work it out directly.

How does PLMBR help providers get jobs without lead fees?

PLMBR cuts the waste of pay-per-lead sites. A pro sees the job details, area, photos, customer notes, and chat before sending a quote. You are not paying just to see a homeowner's contact info. The value is in turning a real request into a booked job.

1. 1Set up your profile, service types, and service area.
2. 2Review incoming job details in your inbox.
3. 3Ask questions or draft a quote.
4. 4Win the job with a clear scope and an approved quote.

What information do providers see before replying?

The provider workspace shows you the work before you reply. Request cards and chats include the homeowner's description, photos, service area, timing, notes, earlier messages, quote status, and anything still missing. That helps you decide whether to respond, ask a focused question, or start a quote.

How does the AI quote builder work?

The AI quote builder uses the request, the chat so far, and your provider settings to put together a draft. You can edit the scope, line items, totals, payment steps, terms, service address, date, and arrival time before sending. The goal is not to take away your judgment — it is to remove the blank-page work and make every quote, contract, and invoice look consistent.

1. 1Open the job and start the quote builder.
2. 2Check the job details and anything still missing.
3. 3Generate or edit scope, pricing, payment steps, and terms.
4. 4Send the quote to the homeowner for review.

Can providers edit an AI-generated quote?

Yes. You can edit the title, description, scope, line items, prices, totals, dates, arrival times, payment steps, warranty wording, cancellation terms, and custom sections. Treat the AI draft as a starting point. Only send a quote once it matches the real work and your own pricing rules.

What can the provider AI helper do?

The AI helper supports your inbox. Depending on your settings, it can draft the next reply, summarize what is going on, answer homeowner questions from the job details, and help with quote follow-up. You can set how it works overall and change it for any single job. Anything price-related or risky can stay in draft-only mode so you read it before it sends.

1. 1Pick your default AI helper mode in settings.
2. 2Use 'Draft with AI helper' when you want a suggested reply.
3. 3Change the setting on a single job when it needs a different rule.
4. 4Review pricing or commitment replies before sending.

How do providers get paid after a quote is approved?

You get paid through the approved quote. The homeowner approves it, payment goes through Stripe, and funds are released based on the quote's payment plan. For jobs with multiple payment steps, you can ask for payment as you finish each step, and the homeowner approves the release. Payout timing depends on your connected Stripe account and its schedule.

1. 1Connect Stripe during provider signup or in payout setup.
2. 2Send a quote with clear scope and payment steps.
3. 3Homeowner approves the quote.
4. 4For each step or any added work, request approval in the chat on the job page.
5. 5Stripe pays you out on your account's schedule.

Can a provider add work after the quote is approved?

Yes. If a hidden issue, missing part, or customer-requested change comes up mid-job, you can add work or ask for an extra payment on the same quote. The homeowner sees what changed and approves the cost before the extra work moves forward. That keeps change orders, approvals, and payment history all on the original job.

1. 1Add the new work to the existing quote.
2. 2Explain why the scope changed.
3. 3Send the update for homeowner approval.
4. 4Continue once the added cost is approved.

Can providers manage team members?

Team tools let a business share access without giving everyone the same login. You can invite team members, set them up, and manage them so messages, jobs, quotes, and activity are easier to share across your business.

What does the realtor side of PLMBR do?

The realtor side of PLMBR is for coordinating property work around a listing, buyer, seller, or client. You can paste in inspection findings or wishlist projects, add property facts and a goal budget, and create a proposal that sorts out must-do fixes from optional upgrades. The proposal can include labor ranges, material tiers, suggested pros, and a branded view for your client.

1. 1Create a proposal for the property.
2. 2Paste the inspection report or wishlist.
3. 3Review the must-do projects and optional upgrades PLMBR pulled out.
4. 4Set budget, timeline, and property details.
5. 5Share or print the branded proposal.

What is the difference between necessary projects and wishlist projects?

Necessary projects come from inspection items, safety issues, listing readiness, move-in readiness, or work that needs to happen before a key step in a sale. Wishlist projects are optional upgrades, cosmetic improvements, or nice-to-have renovations. PLMBR keeps the two groups separate so clients can clearly see what they have to do and what is a choice.

How does PLMBR estimate realtor proposal costs?

Realtor proposals show useful ranges instead of pretending every property can be priced perfectly from text alone. Each line can include labor ranges and material tiers. Your client can compare lower-cost, mid-range, and higher-end choices, and the budget summary shows if the total fits the goal budget or is running over.

1. 1Enter property facts and target budget.
2. 2Review the project list.
3. 3Check labor ranges and material tiers on each line.
4. 4Use the budget summary to help your client decide.

Can a realtor share the proposal with a client?

Yes. You can share a realtor proposal with a private client link — your client does not need a PLMBR account to open it. You can also print or PDF the branded view for meetings. You control the share link from the proposal settings, so you decide when your client can see it.

What is the provider bench for realtors?

The provider bench keeps your trusted pros close. You can pin pros, look back at your referral history, and use that bench when a proposal line needs a specific trade. Instead of rebuilding a vendor list for every listing, the bench builds up across all your clients and properties.

1. 1Favorite pros you trust.
2. 2Use the bench when matching project lines to trades.
3. 3Review your referral history before recommending someone again.

What is a booking packet?

A booking packet is the main job document in PLMBR — basically the price quote. It includes the scope of work, line items, prices, terms, schedule, booking details, payment steps, and approvals. Once approved, it becomes the job file and your invoice. If the work changes later, updates go on the same quote instead of becoming a separate piece of paper.

1. 1Provider builds or edits the quote.
2. 2Homeowner reviews scope, price, terms, and booking details.
3. 3Both sides fill in any missing address, date, or time.
4. 4Homeowner approves when the quote matches the job.
5. 5Payment and any later changes stay on the same quote.

How is a booking packet different from a normal quote?

A traditional quote is often a PDF, a phone estimate, or a text message that goes out of date when details change. A PLMBR quote (the 'booking packet') is one live record. It starts as your quote and terms, then becomes the approved invoice. If timing, address, line items, added work, or payment steps change, the quote keeps that history in one place.

What should I check before approving a quote?

Before you approve, read the quote like a real agreement. Make sure the scope covers the work you expect, exclusions are clear, line items and totals make sense, the service address is right, the pro has set the correct date and arrival time, and the terms cover warranty, cancellation, payment, and what happens if the scope changes. Ask questions in the chat before approving.

1. 1Confirm the service address and how the pro gets in.
2. 2Check the start date and arrival time.
3. 3Read the scope and what is not included.
4. 4Review pricing, payment steps, and terms.
5. 5Ask follow-up questions before approving.

Why does a quote say it needs address or time?

A quote can have scope and pricing but still be missing booking info. PLMBR needs the service address, start date, and service time before the booking details are final. The homeowner adds the address. The pro sets the arrival time. If either side still has to fill in their part, PLMBR shows the quote as needing address or time instead of pretending it is ready for final approval.

1. 1Homeowner adds the service address.
2. 2Provider sets the date and arrival time.
3. 3Both sides approve once the booking details are complete.

Can I ask a question before approving a quote?

Yes. The chat is the right place to ask questions before approval because the answer is saved with the job. Ask about unclear line items, what is not included, materials, arrival window, permits, warranty, cancellation, or anything that could change the price.

Can a quote include payment steps?

Yes. A quote can use payment steps so payment follows the job. A small job may have one final payment. A bigger job can include a deposit, a midpoint, materials, an inspection, or a final completion step. Each step should match a clear piece of work so both sides know what is being paid and why.

How does payment work for homeowners?

Payment is tied to the price quote. You review the quote, approve the terms, and pay through the app. For jobs with multiple payment steps, each release should match work that is actually done. If a pro adds work later, the added cost has to show up on the same quote and be approved before it gets billed.

1. 1Review and approve the price quote.
2. 2Pay through the secure Stripe checkout.
3. 3Release each step's payment only when that work is ready.
4. 4Review any added work before approving the new cost.

Does PLMBR store my card or bank details?

PLMBR uses Stripe for payment processing and Stripe Connect for provider payouts. PLMBR should not store raw card or bank details directly in the app. Stripe handles sensitive payment information and settlement according to Stripe's systems and the connected account configuration.

How do provider payouts work?

Providers should complete Stripe payout setup before relying on PLMBR payments. Once a job payment or milestone is approved, the payout moves through Stripe Connect. Exact timing depends on Stripe account status, risk checks, bank details, settlement schedule, and whether the payment is still pending.

What is progressive billing?

Progressive billing is useful when work happens in stages. The quote breaks payment into steps. The pro asks for approval when a stage is ready, and the homeowner can check what was finished before releasing that part of the payment.

How do disputes work?

If there is a disagreement about scope, quality, payment, or added work, keep it in the PLMBR chat. The dispute card pulls together the quote, approval history, messages, and any photos or documents you uploaded. That record is much clearer than trying to piece things together from screenshots and phone calls later.

1. 1Explain the issue in the chat on the job page.
2. 2Attach photos or documents if they help.
3. 3Point to the exact line item or payment step it is about.
4. 4Use the dispute option if you and the pro cannot work it out directly.

What does the homeowner AI helper do?

The PLMBR AI helper for homeowners is built to save you coordination work. It can route your request, ask pros the same questions consistently, track who replied, and bring everything back to one job page where you can compare quotes. You still decide which quote to approve and when to release payment.

1. 1Submit a clear request.
2. 2Let PLMBR reach out to pros and gather replies.
3. 3Answer anything the helper still needs from you.
4. 4Review the quotes and make the final call yourself.

Will AI approve pricing or payment for me?

AI can help put together a quote, draft a reply, sum up the details, or point out what is missing. It should not make final calls on scope, price, added work, or releasing payment. Those moments need the responsible person to review and approve.

How does the provider AI helper stay under provider control?

The controls let your business decide how much help is right. Some pros want draft-only replies. Others let the helper handle safe follow-ups automatically. You can change the setting on a single job when pricing, a sensitive customer, or something complex needs a closer look.

What should I do if the AI gives an answer that seems wrong?

Treat AI output as a helper, not the last word. If a draft reply, service type, estimate, quote section, or recommendation looks wrong, pause and ask for clarification in the chat. If it looks like a bug or a support problem, email info@plmbr.app with the job or quote details.

Which provider tools can PLMBR connect with?

PLMBR is built to sit on top of the tools service businesses already use. It connects with Jobber, Housecall Pro, ServiceTitan, Google Workspace, Microsoft 365, Google Calendar, Outlook, and custom connections. These let the AI helper check your schedule, customer history, jobs, and past work before drafting replies or quotes.

Do providers have to replace their field-service software?

No. PLMBR is not built to make you replace your existing tools. Keep the field-service, calendar, and operations tools that already work for you. PLMBR helps with intake, messages, building quotes, approvals, and what your customers see.

Can PLMBR build a custom integration or AI helper?

PLMBR can build custom AI helpers, connections, and processes when your business runs in a way the standard product does not cover. That might be a custom intake rule, a CRM view, a dispatch process, a phone helper, or a connection to software not in our standard list. Email info@plmbr.app with how your business runs and the tools you use.

Why am I being asked to verify my email?

Email verification helps make sure account activity and job notifications go to the right person. If you are blocked by verification, check your inbox and spam folder, then mark PLMBR messages as safe if they were filtered. If you believe your account is already verified but the app still blocks you, email info@plmbr.app with your account email and what you were trying to do.

How do I reset my password?

Use the forgot-password flow from the login page. Enter the account email, check your inbox, and follow the reset link. If the link expires or never arrives, try again and check spam. If you still cannot get in, email info@plmbr.app.

Where do notifications show up?

PLMBR uses notifications to keep job updates, pro replies, quote approvals, payment events, and AI helper follow-ups in front of you. You may see them in the app, in your chat, or by email. Keep your email verified so important updates do not get missed.

When should I email PLMBR support?

Email info@plmbr.app when you need help beyond the public FAQ. Good reasons include account access problems, email-verification issues, payment or payout questions, a dispute that needs review, a provider profile problem, a custom integration request, or a product bug. Include your account email, job or packet ID if you have one, screenshots when useful, and the exact action you were trying to take.

1. 1Email info@plmbr.app.
2. 2Include your account email and role.
3. 3Include job, packet, proposal, or provider details when relevant.
4. 4Attach screenshots if the app showed an error.