PLMBR + iMessage
PLMBR works with iMessage, which matters because a large share of homeowners text their contractor from an iPhone and expect a reply in the same thread. Felicity answers those messages, qualifies the job, books it against real availability and follows up — in the same conversation the customer started, not a separate portal they have to log into. Every outbound message is approval-gated and consent rules are enforced, including opt-out keywords.
Connected, not just listed
- Inbound iMessages are answered and qualified like any other channel.
- The whole thread lands on the deal, so nothing is stranded on someone's phone.
- Follow-ups continue in the thread the customer already knows.
- Opt-out keywords are honoured, and nothing sends without your approval.
PLMBR and iMessage
Why does iMessage matter separately from SMS?
Because homeowners on iPhones text the number they have for you and expect the conversation to continue there. Losing that thread means losing the job to whoever answered.
Will customers know they are talking to an AI?
You set the policy. Whatever you choose, every send is approval-gated by default, so nothing goes out under your name that you have not seen.
What about opt-outs?
Opt-out keywords are enforced on every messaging channel, and a customer who opts out is not messaged again.